Duty Agent (Aviation / Customer Relations) – Green Africa Airways

Location: Murtala Muhammed International Airport (MMIA), Ikeja, Lagos | Work Type: Full-Time | Salary: Competitive (based on experience)

Green Africa Airways is hiring a Duty Agent to support airport operations at MMIA. The Duty Agent is primarily responsible for managing check-in queues, issuing booking tickets, resolving passenger flight issues, and handling point-of-sale customer invoicing at the airport terminal.

Key Responsibilities

• Manage check-in queues and ensure smooth passenger flow at the terminal.
• Issue booking tickets and handle flight changes or rebookings as needed.
• Resolve passenger flight issues, including delays, cancellations, and special requests.
• Process point-of-sale transactions and customer invoicing accurately.
• Provide excellent customer service and clear communication to passengers.
• Collaborate with ground operations, security, and other airline teams to ensure on-time departures.

Requirements

• Bachelor’s degree or equivalent certification in any academic field.
• Strong customer service and interpersonal skills.
• Ability to work under pressure in a fast-paced airport environment.
• Good communication skills (written and verbal).
• High level of professionalism, integrity, and attention to detail.
• Flexibility to work shifts, including nights, weekends, and holidays.

Benefits

• Competitive salary and employee benefits (as per Green Africa Airways policy).
• Opportunity to work with a leading Nigerian airline.
• Hands-on experience in airline operations and customer relations.
• Professional growth in the aviation industry.

How to Apply

Interested and qualified candidates should apply through Green Africa Airways’ official careers or recruitment channel:

👉 Green Africa Airways – Official Website

Ensure your CV highlights your customer service experience, any aviation or travel industry exposure, and your ability to work in shift-based environments.