Customer Service
About the job
About TalentPop
TalentPop is on a mission to redefine what customer service means for modern e-commerce brands. We don't just answer questions; we help build loyalty and trust. We're a fully remote team seeking a passionate and proactive individual to join our mission and become an integral part of our customer success story.
The Role
As An E-commerce Support Associate, You'll Be The Go-to Person For Our Customers, Providing Stellar Support And Solving Problems With a Friendly, Professional Attitude. You Will Use Your Expertise To
- Handle all customer communication through various channels (email, chat, phone).
- Answer questions and resolve issues ranging from order tracking to product returns.
- Efficiently manage customer support tickets and maintain clear records.
- Stay up-to-date on new products and policies to deliver a consistent experience.
We're seeking a dedicated individual who meets the following qualifications:
Our Benefits
We value our team and are committed to your success and well-being. We offer:
Remote Setup
To ensure you're set up for success in this role, you'll need:
When applying, use application code: CS
Ready to Join Us?
If you have a passion for customer service and the skills to thrive in a remote environment, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.
